Refund policy
Refund, Return and Cancellation Policy
At NADISA STORE, each product is carefully created to meet the individual needs and specifications of our customers. Because many of our products are made specifically for each order, we ask that you review the following return and refund guidelines before completing your purchase.
Customized Products
Because personalized products are made to order according to the information, designs, and instructions provided by the customer, we do not accept returns or provide refunds for customized items, except when the product has a manufacturing defect or an error was made on our part.
Defective or Incorrect Items
If your order arrives with a manufacturing defect or is different from what you ordered, please follow these steps:
- Contact us within 7 days of receiving your order by emailing nadisastore21@gmail.com and provide:
- Your order number
- A detailed explanation of the problem
- Clear photographs showing the defect or error
- After we review and confirm your claim, we may provide one of the following resolutions, depending on the circumstances:
- A replacement at no additional cost
- A partial or full refund
Non-Customized Products
For non-personalized products, when applicable and offered on our website:
- Return or exchange requests must be submitted within 14 days of receiving the item.
- The product must be returned unused and in its original condition.
- The customer is responsible for return shipping costs unless the return is necessary because of an error made by us.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@nadisastore.com.
Customer-Provided Order Information
Before submitting your order, please carefully check all information, selections, and customization details. NADISA STORE is not responsible for mistakes or incorrect information submitted by the customer, including spelling errors in personalized text or choosing the wrong design.
Order Cancellation
Orders may be canceled within 24 hours of being placed. Once this 24-hour period has passed and production has begun, the order can no longer be canceled.
Customer Support
If you have questions about our return and refund policy or need assistance with an order, please contact us:
- Email: nadisastore21@gmail.com
- Phone: +15612212155
At NADISA STORE, we value our customers and do our best to provide products that meet your expectations while delivering a positive shopping experience.
